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    Talking Point

    Social media can do wonderful things for a business, but when it goes wrong it can really go wrong. US Airways learned this lesson on Monday when one of its staff inadvertently tweeted a pornographic image in response to a customer’s complaint – not once, but twice..

    One customer tweeted: “You ruined my spring break. I want some free stuff @USAirways. H8 YOU.”

    To which, US Airways’ social media wiz replied, “We don’t like to hear this, Alex. Please provide feedback to our Customer Relations team here”, and attached a link to the photo. 

    Mary-Anne Baldwin's picture
    Mary-Anne Baldwin
    17/04/2014 - 12:36

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    Guest Blog

    20/01/2014 - 15:48
    A new hub airport will not just bring more flights, but jobs and homes across the south east. By Daniel Moylan, the Mayor of London's Chief Aviation Adviser

    London is a hugely attractive city and growing at a phenomenal rate. The population is forecast to reach 8.7 million by 2016 and 10 million by 2030.

    Those numbers show just how great a challenge it is that London is facing: housing is one of the top concerns for Londoners today, and yet we will need to find homes for almost two million more people over the next 16 years. To provide homes, work and an attractive environment for such a rapidly growing population, there could be few more effective interventions than relocating our major airport to the eastern side of the capital, releasing land on the Heathrow site for homes for 200,000 people and simultaneously establishing a new economic driver on the side of the city that has long experienced relative levels of deprivation.

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