Use Of Technology And Data ‘Crucial’ To MRO Success

New technology like “big data” and analytics will dramatically change the world of aerospace MRO, two well-known competing consultants advised April 5, but clues are emerging for how companies can harness the revolution.

DALLAS—New technology like “big data” and analytics will dramatically change the world of aerospace MRO, two well-known competing consultants advised April 5, but clues are emerging for how companies can harness the revolution.

 

For instance, the winning business models in a decade will be those in which companies learned how to take control of the veritable fire hose of operational data and turn it into the design and reliability of aircrafts, parts and engines, according to David Stewart, vice president of ICF International.

Companies that wrestle control of the workscope of their projects also will succeed because they can drive up profit margins, he continued.

“The world is changing,” Stewart told Aviation Week’s MRO Americas 2016 conference here. “Watch this space; the competitive landscape is changing right under our noses.”

Dave Marcontell, vice president of the Cavok Group division of Oliver Wyman, agreed almost verbatim. “Technology is changing the MRO landscape,” he said during a panel discussion with Stewart to open the conference.

However, Marcontell couched differentiators differently, citing recent Oliver Wyman data. More than half of the respondents to a survey by the consultancy said price and customer service would be the top two distinguishing characteristics among MRO providers. Labor rates and OEM network relationships were considered most important by a third of those polled.

Nevertheless, both men proffered similar outcomes in much of their respective presentations. Both said the MRO industry should look to the Asia-Pacific region over the next decade for substantial growth, versus North America or even Europe.

Worldwide, Marcontell foresaw 3.9% annual growth in 2016-26 to a total market worth $98.9 billion. Stewart predicted 4.1% to $96 billion.

 

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