CAA Releases Campaign On Passenger Rights

The UK Civil Aviation Authority (CAA) yesterday (July 23, 2013) unveiled is campaign to inform airlines and passengers of compensation rights following flight cancellations and delays. The campaign coincides with the European Commission's (EC) latest guidelines and follows from a ruling last October that passengers who experience cancellations or delays of over three hours deserve compensation, provided the circumstances were within an airline’s control. Since then, CAA has seen "significant increases in the numbers of passengers seeking help when airlines reject their claims", it said in a statement. As part of the current campaign, the CAA plans to educate both airlines and their passengers on the circumstances in which airlines are to be held accountable. In this way it intends to improve airline compliance and assessments, reducing waiting times and referrals.

TAGS: Europe
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