TigerAir Taiwan Wikimedia Commons

TigerAir Taiwan Keeps MRO Staff Very Lean

TigerAir outsources just about everything except management of high-usage components.

Five-year-old TigerAir Taiwan now flies 11 Airbus A320s to about 21 destinations in Japan, China, The Philippines, Singapore and Thailand. The business model is low-cost, and that model has kept inhouse maintenance very lean.

 Senior Manager of Maintenance & Engineering Kevin Kuo says he has only 26 staff in his department, six office staff and 20 engineers. “All our maintenance work is outsourced.” 

All airframe maintenance, both line and base, is contracted to China Airlines, TigerAir’s parent company. Support of airframe components is outsourced to SIA Engineering Co.

Engine components are on a flight-hour program provided by HAECO. “High-usage components, are managed by ourselves and contracted to China Airlines’ work shop,” Kuo explains.

Fleet technical management is done by SIA Engineering Co., while TigerAir has a flight-hour agreement with IAE for its engines. Support of auxiliary power units and line replacement units are outsourced to Lufthansa Technik and Honeywell.

Kuo says he has no plans to develop inhouse capabilities in the future, operates no hangars and does not plan to add either staff or facilities in the future. On the local labor pool, Kuo says “there is a limited qualified maintenance staff with A320 rating in Taiwan, but it is okay for general maintenance staff.” To meet his very limited needs he looks to the market or to “another MRO with a qualified engineer.”

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