Delta Air Lines will adjust its extensive in-house maintenance prognostics capabilities to accomodate its newest-generation aircraft, which offer much more data and diagnostics than the aging models that helped drive the effort.
Delta, an early adopter of predictive analytics, says the program has played a major role in helping the airline reduce service interruptions. In the 12 months ended March 31, proactive maintenance actions have helped avoid more than 1,200 delays, cancellations or service interruptions, Delta President of MRO Services Jack Arehart told attendees at the recent MRO Americas conference.
The effort was borne out of Delta's desire to improve its operation while operating one of the industry's oldest fleets. The carrier uses a team of data scientists, maintenance engineers and certified mechanics to mine data, spot trends and examine parts. It analyzes data from thousands of parts, often using information captured in tools such as Boeing's Aircraft Health Management database to gain a better understanding of a part's status just before it failed. It then develops "bands" for certain parameters, and uses those bands as indicators of when to pull parts, regardless of whether fault messages or other indicators of imminent failure are also present. It then tears every part down, even if it passes bench tests after it's pulled.
The majority of the time, the teardown unveils damage within the part that would have led to a failure.
"The part is telling us something," Arehart says. "We enter what we learned into the system. When the part gets into the [data] band that we've prescribed, we pull it, 100% of the time."
The process, developed over several years, requires some creativity. Its data-crunching arsenal includes monitoring tools from several OEMs, including Boeing, Airbus and GE. But the core of Delta's 868-aircraft fleet, including Boeing 717s, MD-80s, MD-90s, 757s, and 767s, were designed long before data-extraction became a must-have feature.
The carrier is now taking delivery of newer models, including Airbus A350s and, later this year, its first Bombardier CS100s. Arehart says the airline will adapt its prognostics efforts to the new models, which provide much more opportunity to collect data and gain real-time insight into an aircraft's status.
"This is evolving," Arehart says of the carrier's program. "It is something we had to go to for a subset of our fleet. Now we're learning how to do it on newer aircraft."
Arehart credits several elements for making Delta's program successful. The carrier is diligent about removing parts when the data says so, regardless of what conventional alerting or monitoring systems say. Greeted with skepticism at the outset, Delta now has 95% confidence in what its data says, meaning a good part is pulled only 5% of the time.
The carrier also ensures that everyone in the process both understands the logic behind the effort and is looped in on results.
"Whenever a part is removed, we go back to the mechanic and tell him the story of what was happening, what was found, and whether it was a good pull," Arehart says.