AAR has been investing in digital solutions and people and its first two initiatives are now becoming public. Andy Schmidt, AAR’s senior VP intelligent solutions, says a lot of what AAR’s Digital Services group is doing is to transform how customers deal with the company digitally, as well as how it can interact with customers more effectively.
The first is focused on online parts procurement, because buying aviation parts often isn’t as easy as the consumer experience of buying something online.
On Oct. 3 at Aviation Week’s MRO Europe, AAR is launching PAARTS Store 2.0, which contains more than one million parts—all of which a buyer can see on site after registering, which allows people to bid for or buy a part, and then check out.
In addition to looking for aircraft and engine parts by condition (new, overhauled and used serviceable) customers can insert a list of them in the search area—not just one part--and see a list of results, displayed by relevancy. In addition, if the parts could have hazmat or export compliance restrictions, a symbol in the listing indicates that. All parts listings include documentation.
Parts cover a range of narrowbody, widebody and regional aircraft and engine parts. The first iteration of the PAART Store offered OEM new parts but not all of the used serviceable material available across the MRO’s portfolio.
Like consumer sites, customers can track shipping and viewing history after ordering a part. “We tried to keep the look and feel of the site simple,” reflecting a consumer experience, says Schmidt.
AAR also is introducing AARive, a new online portal for flight-hour support customers to help them manage supply chain programs, are the newest offerings of this digital portfolio.
AARive customers use the portal to see key information—such as pooled parts and actions they need to take--in a dashboard format. AAR has about 1,600 aircraft under power by the hour type contracts.