South African Express Airways Q Series Alan Wilson

Bombardier Makes Moves to Better Support Africa and Middle East Customers

The Q Series aircraft regional support team will move near Johannesburg’s busiest airport to enhance support to operators in the region.

Bombardier Commercial Aircraft is relocating its Q series aircraft regional support team in South Africa to better support customers and operators in the region. The team will move from Lanseria International Airport to Airways Park, which is close to O.R. Tambo International Airport—Johannesburg’s busiest airport. The team will be co-located with Bombardier’s longstanding customer South African Express Airways.

“We are delighted that Bombardier is positioning its Q Series aircraft regional support team to work more closely with our team at Airways Park, as well as with their other customers operating from O.R. Tambo International Airport,” says Siza Mzimela, CEO, South African Express Airways. “We’re confident that the proximity to our team and our hub will augment our operation and that we will benefit from Bombardier’s expertise as we work to further optimize the efficiency of our fleet and enhance our passengers’ experience.”

According to Bombardier, its regional support teams provide “quick-response problem solving, engineering expertise and tailored plans” to meet customer needs, including connecting customers with its global network of service centers, authorized service facilities and parts depots.  In the Africa and Middle East region, the OEM’s regional support teams currently serve approximately 170 Dash 8/Q series turboprops.

Bombardier says the team’s relocation to Airways Park will facilitate faster team member response times when traveling to support customers and operators throughout the region.

“The relocation of our Africa and Middle East Q series regional support team is another step in our ongoing efforts to enhance our accessibility and support to customers and operators in the region,” says Todd Young, VP and general manager of Bombardier’s Q series aircraft program. “O.R. Tambo International Airport serves as the primary airport for travel to and from South Africa, so it fits with our strategy to position our regional support teams where they are best able to offer timely support before, during and beyond an aircraft’s entry into service.”

Johannesburg is also home to Bombardier’s CRJ series aircraft regional support team, which will be staying at Lanseria International Airport. The team serves approximately 70 CRJ series regional jets in Africa and the Middle East.

Bombardier’s customer support operations are headquartered in Montreal and Toronto, Canada. The company says the headquarters are complemented by nine regional support offices that are strategically located worldwide.

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