Etihad Boeing 787; Etihad engineers use Boeing Toolbox Mobile Library Etihad Airways

Etihad Takes Steps to Digitize Maintenance Operations

The company has introduced a mobile application for its Boeing maintenance manuals and is pursuing similar technology for its Airbus fleet.

Etihad Airways is striving to improve the efficiency of its maintenance engineers and technicians by introducing Boeing’s Toolbox Mobile Library to its technical operations team.

The mobile application, which Boeing launched in 2013, provides instant access to maintenance documents and airline-created content that can be searched for information about parts and fault histories.

“Toolbox Mobile Library is revolutionizing the way our engineers work, as the new tool enables them to access updated documents in real-time, and directly receive data updates including seamless hyperlinks between manuals on mobile iPad devices,” says Rami Awadalla, acting VP of Technical Operations, Etihad Airways.

The carrier expects the application to help engineers better achieve their objectives in maintaining on-time departures. “Not only do we expect to see a significant improvement in manpower efficiency, but it will also support documentation compliance, enhance on-time performance and reduce operational costs,” explains Awadalla.

Toolbox Mobile Library will host documentation for the carrier’s Boeing 777 and 787 aircraft, although manuals for Etihad’s Airbus fleet are still being accessed using conventional methods. Awadalla says the carrier is looking at innovative solutions to replace those as well. According to a representative for Boeing, Toolbox Mobile Library recently received an update to include provisions to support customers with mixed fleets and several customers are actively using the application to support both Boeing and Airbus aircraft.

At MRO Middle East 2018, Etihad Airways Engineering’s manager of innovation said the carrier’s maintenance division was looking at next-generation connectivity solutions and data analytics. According to Awadalla, Toolbox Mobile Library is “an integral part of Etihad’s digital strategy” and that the company is continually engaging with organizations that can support its automation via technologies that reduce the need for manual operations.

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