All maintenance for Virgin Galactic’s spaceflight system is done in-house at its Mojave base. VIRGIN GALACTIC

Exclusive: Virgin Galactic Preps For Space Travel Technical Support

Virgin Galatic’s technical operations director reveals how the company is preparing the supply chain and aftermarket support functions for commercial space travel.

Printed headline: Work in Progress

When British entrepreneur Richard Branson established Virgin Galactic in 2004, he envisioned a company that would pioneer and develop a space tourism operation, allowing passengers to experience flight in a suborbital environment 100 km (62 mi.) above the Earth. This required the development and certification of a totally new type of aircraft system—a suborbital spaceplane—ultimately dubbed “SpaceShipTwo”—capable of carrying two pilots and up to six passengers and launched from a specially designed, four-engine, twin-hull mother ship—WhiteKnightTwo—at an altitude of about 15,000 m (50,000 ft). Seconds after release from the mother ship, the spaceplane would then ignite its single hybrid rocket motor, ascending at up to 2,600 mph to reach its suborbital altitude. The spaceplane would shortly thereafter return to the “spaceport,” a specially built terminal, airfield and maintenance complex from which it was ferried by the mother ship, at a slow reentry speed, in both a powered and glide mode.

The spaceport, officially called Spaceport America, is under development in New Mexico. Upon commencement of commercial service, Virgin Galactic will relocate its headquarters and operations center there from its current location at Mojave, California.

To date, flight testing of SpaceShipTwo and White–KnightTwo continues, as two additional SpaceShipTwos are in the early stages of production. The first production SpaceShipTwo, which was officially unveiled and rolled out on Dec. 7, 2009, was lost in a fatal accident in October 2014. A second WhiteKnightTwo is in the early design stages.

Virgin Galactic is also in the process of establishing the technical support infrastructure for the exotic aircraft. Virgin Galactic’s Spaceline Technical Operations Director Pedro Caballer discussed with Inside MRO contributing writer Paul Seidenman supply chain and maintenance support challenges, which—as with the flight tests—continue to be a work in progress.

Virgin Galactic’s MRO Support Evolving
  • MRO infrastructure developed from scratch
  • Supply chain still a work in progress
  • Most MRO to be done in-house
  • Continuous inflight monitoring planned

Virgin Galactic is breaking new ground with respect to commercial space travel and has built a radically different spacecraft system. What were some of the maintenance support challenges?

Caballer: For maintenance support, the biggest challenge we faced was that the majority of our technical needs for supporting our spaceflight systems did not exist when the program began. That included all of the flight and technical manuals, technical training, maintenance programs, management tools, spare parts strategy and suppliers, and repair service suppliers for maintaining those spare parts.

Are the parts and components for SpaceShipTwo and the WhiteKnightTwo launch vehicle generally available off the shelf today—or is everything essentially custom-built for this operation?

Each vehicle has a slight degree of difference in its parts makeup between off-the-shelf product and custom product. For example, SpaceShipTwo is mostly custom-built—with a ratio of about 70% that needed to be custom-built and 30% available off the shelf. For WhiteKnightTwo, about 60% of the parts are custom-built and 40% are off the shelf.

At the start of the program, what assurance did you have that the supply base could provide adequate materials support at the level you would need as your operation evolved?

Virgin Galactic

Pedro Caballer, Virgin Galactic’s spaceline technical operations director. Credit: Virgin Galactic

To answer that question, you have to understand that The Spaceship Co., a Virgin Galactic sister organization, is our primary OEM. It is the builder of SpaceShipTwo and WhiteKnightTwo and therefore had an established supply chain in place for production. However, the operational supply chain solutions for Virgin Galactic can be strategically different and were not readily in place. That was one of our challenges, and our supply chain team is tasked with developing those solutions.

Over the past several years, we have been working diligently to establish a stable supply base, although that is not complete yet. We have established a strong supplier base, mostly in areas of consumables and expendables, such as seals and filters. We are working on strengthening the rotable and repairable parts supply chain right now, and that is the final element to our supplier solution we need to put in place.

Has the supply base, in fact, expanded to the point where materials support will be readily available as needed?

Yes. We believe that the supply base will expand, especially for consumable and expendable parts. We have solutions in place for some repairables for the flight-testing phase, but we want to build a comprehensive and deep supply base solution for all repairables right at the start of our commercial operations.

Have the maintenance manuals been completed and approved yet?

The maintenance manuals for the spaceflight system are progressing well through their development. We work with multiple types of technical data sets to maintain our vehicles, much like newly designed and manufactured aircraft run through in a flight-test program.

SpaceShipTwo launches from the four-engine, twin-hull mother ship, WhiteKnightTwo. Credit: Virgin Galactic


Who is supplying the propulsion systems for SpaceShipTwo and WhiteKnightTwo? Were the engines off the shelf, with some modifications, or was a totally new design required?

The Spaceship Co. has developed the rocket propulsion solution for SpaceShipTwo, and it will be our supplier and repair source for these all-new motors and propulsion components, respectively. As for WhiteKnightTwo, Pratt & Whitney Canada is supplying the engine, which is an experimental variant of the PW308A commercial turbofan.

Who supplies the avionics? As with the engines, were they off the shelf or one-offs?

We have several avionics suppliers and solution architects. The Spaceship Co. is one of them, and as they have grown a world-class avionics team, they develop and integrate quite a bit in-house, with some industry-leading avionics suppliers. I’m not at liberty to disclose the names of the others, but I can tell you that they are providing off-the-shelf equipment for our vehicles currently in flight test, and those are the systems we will use in commercial operations.

Is The Spaceship Co. the entity in charge of overseeing logistics and material support?

In addition to being the OEM for our vehicles, The Spaceship Co. also is considered the component supplier to Virgin Galactic for items they have designed and manufactured as well as the provider of continual component service repair solutions.

Virgin Galactic, itself, has responsibility for supply chain oversight and support for the remainder of the components that are not manufactured by The Spaceship Co. Much like the airlines, those components will be managed within the framework of the established vehicle delivery configuration. 

All maintenance for Virgin Galactic’s spaceflight system is done in-house at its Mojave base. Credit: Virgin Galactic


Are the spaceships and the launch vehicle equipped with state-of-the-art diagnostics that will monitor system maintenance status and provide real-time performance information?

We have established an extensive network of data acquisition and measurement across the entire spaceflight system. It involves a combination of real-time and recorded data that is analyzed with every flight. That data will provide the information needed to support our aircraft health and reliability management framework.

Our operation, we believe, is unique in that it involves a mix of real-time monitoring of systems inflight—similar to a NASA control room—along with the capability to perform post-flight data analysis to ensure that system health is appropriate. The system monitoring, in real time, is done using a telemetry architecture similar to ACARS.

When you tested the major components, what were some of the lessons learned with respect to predicted life limits? In some cases, were they better than expected?

To date, we have had positive results concerning life-limited component testing. That testing, which is carried out in-house as well as contracted to outside laboratories—and conducted under conditions that we would see in space—has shown us that several components already have exceeded expectations. In fact, so far no component has failed before its anticipated life limits have occurred.


Virgin Galactic is planning to relocate its base at Mojave, California, to Spaceport America in New Mexico. Credit: Virgin Galactic


How will most maintenance support be carried out? In-house? By the system OEMs?

All maintenance execution for the spaceflight system will be done in-house at Mojave, until we move to our new Spaceport America complex in New Mexico, at the start of commercial operations. This will be the base of operations for Virgin Galactic once the flight-test program is completed and we begin commercial operations. We have grown a team at Virgin Galactic that will provide technical services and execution to all our spaceline operational assets to meet schedule demands and requirements.

Will component support be under some type of time-and-material contracts with the OEMs?

Component services and repairs are being supported by the OEMs and approved third-party suppliers as we continue to evolve the support framework for the spaceflight system components. For each maintenance support solution, we are developing agreements that are tailored to ensure the success of our spaceline operation.

What further issues regarding materials support have yet to be worked out prior to the first commercial flights?

Right now, there are no major issues; but keep in mind, we are still a work in progress to establish the final supply-chain solution. Once we do that, we will successfully meet our commercial operation’s needs.

Has Virgin Galactic established a launch date for its first commercial flight?

No date has been advertised as to when commercial operations will begin because the current focus is on completing the flight-test program and operational readiness checks before the aircraft will be launched into service. This will include a series of verifications to assure that all work done on the project, which is driven by safety considerations, has been completed in a satisfactory manner. Any announcements of the first flight will be driven by safety considerations, not by schedule.

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