Sponsored by SAP
Digitalization is disrupting the aviation maintenance industry. As the world turns to technology for insight, convenience, and agility, digital operations are challenging the traditional maintenance value chain structure and creating new customer expectations. To outpace the speed of industry change, aviation MRO organizations are turning to the Intelligent Enterprise.
The SAP Intelligent Enterprise Framework is a digital technology framework that enables organizations to turn data into actionable insight and achieve key business goals. Using next-generation technologies and data-driven insight, MRO organizations are automating and innovating business processes and the customer experience.
Picture capture: The Intelligent Enterprise Framework by SAP
Specifically, the SAP Enterprise Asset Management solution, add-on for MRO by HCL for SAP S/4HANA, provides best practices for industry-specific business requirements and processes. For more than 10 years, the partnership between SAP and HCL has helped MRO organizations create more-efficient businesses, and today, it’s helping them navigate their digital transformations to become an intelligent enterprise.
The SAP Intelligent Enterprise Framework as supported by HCL provides the technological basis for digital flexibility, innovation, and customer connection. As a strategy for change, it empowers employees to embrace more-innovative ways of thinking that meet the needs of a shifting customer base, delivering new offerings and customized products across the value chain.
For the MRO organization, this begins with data. The Intelligent Enterprise enables organizations to derive value from the data they’ve collected for years, even when it is locked away in lines of code, status reports, or maintenance requests. Analyzing this data can reveal process inefficiencies, bottlenecks, and challenges that may have otherwise would have gone unnoticed, and MRO organizations can take steps to break down silos and automate workflows.
That same data can help customers receive real-time support from AI- and machine learning–powered chatbots. It can also automate the work scoping and service quotation process, identifying patterns in service and parts requests from customers. It can streamline shop-floor processes with a singular system to reduce distractions and complexity. In automating and simplifying such routine and repetitive tasks, MRO organizations achieve greater efficiency and cost savings. MRO organizations are also using new methods to obtain more-strategic data. For instance, IoT-powered devices can track aircraft health and flight information to predict and prepare for repairs.
To holistically optimize airline operations, a research program from the German Federal Ministry for Economic Affairs and Energy brings key members of the industry together. Funded by several partners, the program breaks down silos between cross-stakeholder data to enable aircraft manufacturers, operators, and suppliers to operate more efficiently.
By turning data into actionable insight, MRO organizations can take the steps they need to achieve the connectivity and greater efficiency that can support key business goals. But to get there, they need to reimagine their business processes with the help of next-generation technology and new, innovative ways of thinking.
Explore the next steps for your digital transformation with the Intelligent Enterprise by visiting SAP online. Take it a step further at the MRO Europe event on October 16 in London with a presentation by SAP and HCL.