Joramco just gained EN9100:2018 quality management system certification. What changes has this brought to the business?
Gaining the EN9110 is something we initially targeted because want to align and get more business from OEMs: this is a requirement for that. We also realized it was a great opportunity to do a holistic health check on internal processes, all of which we rewrote. Aligning procedures and processes has given us the ability to make productivity improvements and, for customers, we should have an enhanced feedback process.
This follows EASA Part 145 approvals for the 737 MAX and A320neo earlier this year—with the A320neo services to be up and running in the third quarter. What’s the status?
It’s doing really good. We started running MAXes through the facility and now A320neos too—we’re on track. We have a pretty full order book through the third quarter 2020 for MAX and neos. We’ve also recently added Boeing 777 to our EASA approval, and we’re looking to grow that out to Middle East authorities, particularly the GCAA in the United Arab Emirates. We anticipate having our first 777 before the end of Q4. The neo and MAX were about pushing toward new-generation aircraft, which compliments the legacy aircraft we maintain—the older A320s, A330s, A340s. The MAX issues have stalled a couple of entry-into-services programs we’re working on, but hopefully those issues will be resolved next year. We have left some capacity in the system for them coming back on line.
How much work do you expect to get from the 777?
The 777 is a very interesting market. Joramco and its parent company, DAE, see the 777 as a major opportunity for the next few years. We’d expect to run up to two 777 lines of maintenance from Q2 2020. It’s one of the benefits of working with one of world’s biggest lessors, who is your parent. They have insight into how the market is moving and shifting.
Joramco installed EmpowerMX’s FleetCycle this year, which was intended to allow the MRO to go paperless—helping efficiencies, turnaround time and forecasting. Is it working? Did this replace Maintenix or add to it?
Empower’s FleetCycle system will replace Maintenix. We rolled out FleetCycle three weeks ago, and we’re running the two systems in parallel right now, which is standard. We want to switch off Maintenix in two weeks. We were looking for a system more aligned with MRO instead of airlines. Although Maintenix is a good system, we wanted one that focused on planning and resource management—two areas where we wanted to gain significant efficiencies. It also interfaces with third-party systems, such as AMOS, so it’s a win-win for the MRO and the airline customers.
Joramco has made significant capability and process changes over the last several years. What’s next?
The transformation of Joramco is business continuity: we are looking to significantly grow our capabilities. I think you’ll next see the capabilities in our workshops and backshops increasing to give us more of a one-stop approach. The growth you’ll see initially will be organic but you could see expansion within Jordan--it could be with additional hangars and a paint facility.