Jens Thordarson, VP of technical operations, speaks about what's driven Icelandair to expand its insourcing at MRO Europe. Thordarson was the speaker for the Opening Panel Session: Customer Speaker.
"There are few factors at play. First of all, what we are doing is adding to our hangar capacity and shop capacity in our home base at Keflavík. The main driver for that, besides our location and factors like that, is that fact that we've had good experiences, we've had bad experiences, we've had a mixed-bag of experiences with out-sourcing to different MROs in the past for our ever-expanding fleet. We had to make the choice, due to our expanding fleet, to understand whether we should continue adding capacity by outsourcing or by building our own facility. In the end, the decision was driven by the fact that we are really trying to be ambitious in things like carbon standards and other things from the aircraft, and we feel that we get a very mixed-bag of experiences when we outsource those activities. You could say that there's a lack of effort made into aligning the airlines or us as customers and the MROs culturally, so that we speak the same language, and there's a lot of effort that goes into data exchange and wastes in processes where you're communicating with third-party MROs. We believe that even on broadyly similar man-power course spaces, this is a decision that will bring a lot of side-benefits," says Thordarson.