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New UK MRO Entrant Leverages In-House IT

As a relative newcomer to the UK’s competitive aviation aftermarket, Morson Aircraft Engineering Services is looking at technology to retain a competitive advantage.

Since beginning operations in September 2018, as an offshoot of technical recruitment company Morson Group, Morson Aircraft Engineering Services (MAES) has built up its line maintenance presence across the country in a short space of time.

Its latest station at Bristol Airport, set up in summer 2019, is its seventh--adding to locations at Belfast, Birmingham, East Midlands, London Gatwick, Glasgow and Newcastle airports.

Being in its formative years, MAES has the upside of not being bound by any legacy products--including IT systems. Since setting up, it has built its own in-house IT system known as MAES.mobile. This system, according to Scott Wells, director of MAES, keeps the company smart and lean while allowing its team of around 80 engineers to carry out admistrative tasks seamlessly.

Its key function is delivering maintenance records and the ability to compete them at the aircraft," Wells says. "When attending an aircraft our engineers use MAES.mobile to complete a customer-specific form to capture the data we and our customers need about the maintenance completed. Engineers take photos of tech log pages (or ETLs) and can send the report direct to the customer without the need to return to the office."

He says one of the main advantages of MAES.mobile is it allows the company to complete all  tasks in one visit without delay, and alleviates the need to pull pages and scan them for customers back at the office. "It also captures our statistics for the aircraft, creating our maintenance records digitally as a source and handling all invoicing requirements. We have no back office staff filing records or doing invoicing. Our engineers do it at the source unlike any other line maintenance provider," he adds.

"Every aircraft visit is accompanied by a report indicating what servicing has been done, such as the ADDs (arrivals, departures, delays) on the aircraft, arrival and departure times, delay details if applicable, how many quarts of oil were consumed, if we topped up wheels and the accompanying certification scans and photos," he says.

Running a tight ship will prove useful as MAES eyes an expansion of its line maintenance services. Currently holding Airbus A320, A330, Boeing 737, 757 and 767 aircraft approvals, the company is looking to add to these. Specifically, Wells says the Pratt and Whitney GTF-powered A320neo is a focus for MAES due to it growing in presence in the global fleet.

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