Textron Aviation is launching a new Aircraft Maintenance Data Hub this summer to provide owners of Beechcraft, Cessna and Hawker aircraft more comprehensive maintenance records.
Available through Textron’s Aviation Customer Portal, the data hub will offer customers the choice between working with multiple industry tracking system providers, which include CAMP, FlightDocs, SierraTrax and Traxxall. Previously, Textron’s data tracking was exclusive to CAMP.
“It’s important to our customers that they have a clear understanding and record of work done on their aircraft,” explains Kriya Shortt, Textron Aviation’s senior vice president of global customer support. “This new data hub will offer customers more choices in their tracking system and a comprehensive picture of maintenance records across all their Textron Aviation products.”
Within the data hub, customers will be able to track maintenance work performed on aircraft—regardless of where they choose to have their aircraft serviced—along with news and maintenance updates.
Meanwhile, Textron will be able to see full maintenance history when diagnosing a customer’s service need. The company offers MRO and specialized services through a global network of more than 3,000 employees.
The company’s global network is also growing: Textron recently announced that it is doubling the size of its European Distribution Center in Dusseldorf, Germany later this year. The expansion will increase available part numbers to nearly 35,000 items across Europe, says Brad Thress, Textron Aviation’s senior vice president of parts, program and flight operations. “The additional space keeps us ahead of growing demand and ready to support our customers at any time,” he says.
In addition to Textron’s primary distribution sites in Dusseldorf, Singapore and Wichita, Kansas, the company has four regional distribution sites in Sao Paulo, Brazil; Orlando, Florida; Mesa, Arizona; and Teterboro, New Jersey.
Shortt says Textron’s global strategy is to “provide unrivaled support” for the aircraft it produces with its parts distribution and service centers, mobile service units and 1Call AOG response.