MRO software saves major time versus paper, and vendors are always seeking to make the software itself more efficient.
For example, Enterprise Resource Planning (ERP) systems are one way to manage aircraft maintenance, especially in MRO shops. Software developers at Ramco are now focusing on a new and much more efficient kind of ERP, which Saravanan Rajarajan, associate director for aviation solutions, calls “active ERP.”
“We are collaborating with customers on innovative features, revolving around Artificial intelligence and Machine Learning in day-to-day transactions,” Rajarajan says. Current passive ERPs require constant inputs to perform and record tasks, decreasing productivity. Ramco’s Active ERP framework aims to improve productivity by reducing user interactions. The principles of active ERP are zero user interface, frictionless interactions and event-driven notifications. Ramco is exploiting voice and chat bots, barcodes and optical character recognition to move toward zero user interactions.
Data entry on passive ERPs is time consuming and prone to errors. Rajarajan says Artificial Intelligence and Machine Learning can suggest entries and automate transactions. Ramco is working with a customer on a system that automatically suggests both fix and part requirements for a new problem based on historical data.
And Ramco’s voice-as-the-new-user-interface project exploits devices like Google Home and Alexa, enabling users to perform tasks through voice conversations. Current capabilities allow users to perform various tasks ranging from stock enquiry to approvals. “We are continuously working with customers to improve the effectiveness in busy, noise-prone shop floors,” Rajarajan says. Another Ramco effort is building application programming interfaces (APIs) to seamlessly connect third-party systems including OEMs, part suppliers and shippers.